Privacy Policy

Privacy Policy – Vienna Hotel Nablus

At Vienna Hotel Nablus, we take your privacy seriously and are committed to safeguarding your personal information. The data we request during the booking process is necessary to provide you with the highest standard of service and to fulfill your reservation.

Data Disclosure and Third Parties
We will only share your personal information with third parties when necessary to complete your booking, provide requested services, or with your explicit consent. This may include trusted partners, members of our corporate group, and professional advisers, some of whom may be located outside the European Economic Area.

Credit Card Information
Your credit card information is used solely to guarantee your booking and will not be charged until your stay at the hotel. All credit card details are transmitted securely via an encrypted server, utilizing industry-standard “Secure Socket Layer” (SSL) technology. Our SSL certificate is issued by Hostinger.com, ensuring the safety and privacy of your data. Our network is further protected by firewalls to prevent unauthorized access. In the event of misuse of your credit card details, we will reimburse the first 50 euros, with the remainder covered by your credit card provider. Your credit card information will be retained until your arrival date at the hotel and will be securely destroyed thereafter.

Access to Your Personal Data
You have the right to review the personal data we have stored. To request access or make changes to your data, please email us with “Request Personal Data” in the subject line. If you wish to have your personal data removed from our database, please send a request to the same email address.

Email Communication
Once your booking is confirmed, you will receive a confirmation email with the details of your reservation, which you can present upon check-in. After your stay, you may receive a feedback email. If you prefer not to provide feedback, you can opt out of further requests. Additionally, you may subscribe to our newsletter for special offers and updates, with the option to unsubscribe at any time.

If you have any questions or suggestions regarding our privacy policy, please do not hesitate to contact us via email.

Thank you for choosing Vienna Hotel Nablus.